Gorgias
Conversational AI and customer-support platform built for ecommerce brands.
Who is building this.
Cumulative raised across 4 rounds, totaling $98M.
Fundraising history.
Series A — $14M
Nov 2019Gorgias announced a $14M Series A to expand its ecommerce customer-service platform.
Led by Flex Capital · with Alven, Jason Lemkin, Andrew Bialecki
Source ↗Series B — $25M
Dec 2020$300M pre-money
Series B led by Sapphire Ventures, bringing total funding to about $40M.
Led by Sapphire Ventures · with SaaStr, Alven, Amplify Partners, CRV +1
Source ↗Series C — $30M
Aug 2022$710M post-money
Series C raised at a reported $710M valuation.
Led by Transpose Platform, Shopify · with SaaStr, Sapphire Ventures, CRV, Alven
Source ↗Series C-2 — $29M
May 2024Series C-2 to expand Gorgias's AI-powered customer experience products, including AI Agent.
Led by SaaStr, Alven · with Horsley Bridge, Amplify Partners, Shopify, Sapphire Ventures +2
Source ↗
Conversational AI and customer-support platform built for ecommerce brands.
Conversational AI and customer-support platform built for ecommerce brands.
Press
Supports company mission, 2015 founding, founders, funding total, merchant count, and ecommerce positioning.
gorgias.comAnnouncing Our Series C-2 Funding & the AI-powered Future of CXOfficial company post supporting the $29M Series C-2, AI Agent plans, 500M tickets processed, and ecommerce integrations.
businesswire.comGorgias Raises $29M in New Funding to Lead the New Era of AI-Powered Customer Experience for EcommerceFunding announcement for the Series C-2, including amount, lead investors, participating investors, customer count, and product direction.
gorgias.comOur journey from product-market fit to series AOfficial Series A announcement and company narrative, including $14M Series A and ecommerce customer-service focus.
techcrunch.comCustomer support startup Gorgias raises $25MSupports Series B amount, pre-money valuation, founders, participating investors, store count, and revenue growth at the time.
techcrunch.comGorgias’ valuation rises to $710M with $30M Series C for e-commerce customer supportSupports Series C amount, valuation, lead investors, online-store count, employee count, and office footprint at the time.
crunchbase.comGorgias - Crunchbase Company Profile & FundingCorroborates founders Romain Lapeyre and Alex Plugaru and company profile basics.
docs.gorgias.comGorgias Helpdesk documentationSupports product description as an ecommerce customer-support platform managing interactions across email, chat, social, phone, and SMS.